Key Responsibilities:

Collaboration with customers and partners to identify and resolve potential issues
Independent handling of support tickets and coordination of fixes with 3rd level support
Responding to inquiries via phone, Email, and ticketing tool
Support with the installation and configuration of the VusionGroup solution
Troubleshooting system, network, and software issues
Targeted follow-up and analysis of inquiries
Process documentation and preparation of relevant reports

Qualifications

Education:

HTL diploma, ongoing or completed university of applied sciences (FH) or university degree

Experience:

Experience using remote support tools is an advantage
Desired knowledge of IT environments (LAN, WLAN, and cloud environments, Linux & Windows)
Professional experience is an advantage

Skills/Abilities:

Strong implementation skills, assertiveness, and initiative
Willingness to travel and perform
Customer-oriented working style
Good communication skills
Friendly and strong team player
Excellent German and English skills, both written and spoken

Additional Information

We are innovative. We help individuals thrive.

VusionGroup is present in 19 countries worldwide. When you join us, you become part of a globally distributed team of intellectually curious, committed, and collaborative colleagues.

The work is fast-paced, challenging, and demanding. Here, you’ll feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. And so will you.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits that support you in everything life brings your way, including:

Goodies
Gym / Yoga, Pilates, Functional Fitness, Padel tennis, etc.
Laptop (also for personal use)
Excellent public transport connections with financial support

? Flexible working hours

Home office
No dress code / casual style
No all-in contract

? Team events

Beautiful Mur river within walking distance

? Accessibility

Bicycle parking
? Canteen with varied meals and meal subsidy
Kebab nearby
Fresh fruit

? Coffee, tea, Sodastream, etc.

EV charging stations
Graz Airport nearby
? Multicultural environment – work alongside colleagues from around the world

For the advertised position, the minimum collective agreement base salary is € 3,175.00 gross per month, with a willingness to overpay depending on actual qualifications (for full-time employment).

Customer Support Manager (m/w/d)