VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview

The Implementation Manager (m/f/d) is responsible for ensuring that VoCoVo survey, installation and on-site support activity in the DACH region is completed successfully. You will support VoCoVo in our growth in the DACH region, by providing in-depth implementation knowledge on the VoCoVo product suite and network infrastructure implementation, including the processes and options that VoCoVo can provide. The Implementation Manager (m/f/d) will also manage third parties to ensure that VoCoVo has the correct level of resource to deliver implementations successfully.

The Implementation team’s goal is to ensure a high quality installation of our products and services at customer locations across the DACH and wider Europe, and in doing so, provide a best in class customer experience for our valued customers.

This is a hybrid role, as Implementation Manager (m/f/d) you will travel across Europe to visit customer sites, and the UK to attend key meetings and training sessions (approx 40% travel - 60% working from home).

To apply for this Implementation Manager (m/f/d) role, you must be fluent in both German and English, legally authorised to work in Germany, and based within a commutable distance of Düsseldorf.

What we're looking for

Prior experience in an implementation focused role, specifically with experience in the implementation of hardware/physical products into customer environments.
A strong understanding of network infrastructure implementations.
Proven experience of efficiently managing third party engineering resources from initial engagement to project completion.
Strong communication skills and a highly collaborative nature.
You will be confident dealing with in-depth implementation questions through to high level implementation walk throughs.
Risk management - the ability to identify potential risks, make sense of them and figure out how to keep things on track.
Proven experience in resource planning and allocation to ensure optimal team and project performance.

What you'll do

Act as the subject matter expert for VoCoVo installations and provide in-depth technical implementation and VoCoVo product suite knowledge to support the business.
Ensure VoCoVo survey, installation and on-site support activity in the DACH region is completed successfully.
Provide and manage resource to implement and support VoCoVo customers, including Proof of Concept (POC) and Trials across the EU, alongside supporting international projects as required.
Drive successful POC’s and Trials by gathering issues, key insights and data to share with relevant teams around the business.
Provide customer focussed solutions for implementation queries.
Maintain and further enhance the implementation training programme.
Support service departments by providing advice on tickets with issues that relate to the physical installation of equipment and cannot be resolved by basic triage.
Highlight issues with processes and gather data to support continuous improvement across the business.
Provide on-site training to third parties with surveys and installations of VoCoVo products.
Collaborate with the UK Implementation Manager to ensure the same experience is delivered internationally to VoCoVo customers.
Ensure the correct holding of stock to support service visits and work closely with our warehouse to provide data as part of stock take and day to day activities.
Competently manage PO's and orders.
Work closely with third parties and ensure their preparation work for orders aligns with the VoCoVo "Best Practice Manual".

Implementation Manager (m/f/d) salary
Salary range: €65,000 - €75,000

Benefits

28 days holiday per year
Company organised events
Training & development opportunities
Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!

Implementation Manager (m/f/d)

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