Global Operations

EU FBT Account Manager - TikTok Shop

Location
:

Munich

Employment Type
:

Regular

Job Code
:

A175152A

Responsibilities

About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

Responsibilities:
1. Proactively identify and engage target merchants, clearly articulate the value proposition of FBT, address potential barriers and concerns, and successfully onboard merchants onto the FBT program;
2. Day-to-day account operations
Serve as an FBT Account Manager with deep involvement in merchants' day-to-day operations, including but not limited to handling daily inquiries, conducting monthly business reviews, supporting inventory planning, assisting with inbound shipments, and resolving billing issues to effectively guide merchants in problem resolution.
3. Merchant feedback and improvement initiatives
Continuously gather and synthesize merchant feedback to generate actionable insights; conduct root cause analysis to identify gaps between merchant needs and current business/product capabilities; propose high-quality product and operational improvement requirements and drive their implementation.
4. Merchant relationship management
Build and maintain trust-based, mutually beneficial partnerships with merchants to progressively increase FBT adoption and utilization rates.

Qualifications

Minimum Qualifications

• Bachelor's degree or above; 5+ years of experience in merchant operations with solid knowledge of logistics fulfillment operations.
• At least 3 years of experience working with B2B logistics platforms in China, the US, or Europe; ability to thrive in a complex and fast-paced e-commerce environment;
• Proven experience managing and supporting Chinese e-commerce merchants, with a deep understanding of the logistics pain points and cross-border operational needs specific to Chinese sellers;
• Broad knowledge of e-commerce and a solid, comprehensive understanding of e-commerce logistics and related domains, including but not limited to system/data integration, warehouse operations, first-mile logistics, express delivery, returns, experience policies, and logistics customer service;

Preferred Qualifications

• Capable of working independently as a key team contributor with a high level of self-motivation, result orientation, and fact-based decision-making.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.





Diversity & Inclusion



TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.