Customer Base Manager (f/m/d) B2C Mobile

Vienna | asap | Vollzeit | unbefristet

We are Magenta
Magenta Telekom is a leading provider of internet, mobile communications, entertainment and business solutions in Austria. The company counts around 2,200 employees and is part of the Deutsche Telekom Group.

Your Team

The tribe leverages data-driven insights, personalized campaigns, and strategic pricing to continuously increase the lifetime value of our existing B2C customers – strengthening customer loyalty, reducing churn, and driving Magenta’s growth.

As Customer Base Value Manager, you will take ownership of the commercial performance and strategic value steering of our existing customer base. You will identify, prioritize, and manage key value levers to maximize Customer Value across all segments, products, and channels and reduce churn.

Own and manage the commercial performance (P&L) of the existing mobile customer base, ensuring revenue growth.
Monitor financial development of the base (ARPU) and derive and prioritize the most effective strategies to grow customer value.
Define and execute strategic base management initiatives to increase customer value, customer retention and reduce churn.
Prioritize customer segments and value levers based on potential and strategic relevance.
Collaborate closely with data analysts and data scientists to leverage insights, ML/AI models, and predictive analytics for automated value management.
Foster cross-functional collaboration with Product, Marketing, Sales, Finance, and Controlling to align strategies and ensure cohesive value steering.
Collaborate with Controlling and relevant Stakeholders to work together on business cases to support decisions affecting the value of the customer base.
Manage stakeholders and management, ensuring data-driven, value-oriented decisions across the organization.

You bring several years of experience in a comparable role within marketing, business, or customer value management?
You combine strong analytical thinking and ownership with a collaborative, results-driven mindset?
You are familiar with process and project management and have knowledge of multi-channel and omnichannel marketing?
You communicate confidently in English and have at least an advanced level of German?

At Magenta, we believe in diverse employees and live equal opportunities. We welcome all applications regardless of cultural and social background, age, gender, nationality, religion, disability or sexual orientation. Magenta connects all people.

We want to

win

together

T- you can

count

on me

We challenge

the

status quo

We are optimistic

about our

digital future

No bullshit bingo

we are honest,

authentic & humorous

We connect more

with each other

and with our customers

We want to

win

together

T- you can

count

on me

We challenge

the

status quo

We are optimistic

about our

digital future

No bullshit bingo

we are honest,

authentic & humorous

We connect more

with each other

and with our customers

That sounds good to you?
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.

Flexible working hours put you in the driving seat. You decide when you want to work on shaping the digital future.

Flexible working hours

Use our health offers to stay fit.

Health care

With our multifaceted learning offer you can grow beyond yourself.

Learning offers

Homeoffice is part of our everyday life. You can work with your colleagues virtually.

Homeoffice

If you are looking for a snack or lunch, there are various possibilities for a delicious meal.

Canteen on site

Your children are in the best of hands in our company kindergarten For school kids we provide childcare during the holidays.

Childcare

Attractive internet and mobile packages are available for you as well as discounts for shopping invarious stores.

Benefits

Your security in old age is important to us. That is why we support you with an attractive company pension plan.

Company pension plan