Hamburg, Germany · Employee · Expert

Who we are?

Surecomp® is the market-leading provider of digital trade finance solutions for corporates and financial institutions. An industry pioneer for thirty-five years, we enable seamless, sustainable trade by breaking down barriers and fostering collaboration. Our award-winning portfolio of cloud and on-premises solutions streamlines the trade finance lifecycle for frictionless transaction processing, enhanced risk mitigation, compliance, decision support and growth. Underpinned by numerous global offices and an extensive partner network, our prestigious customer footprint spans over eighty countries across the world. For more information visit surecomp.com.

Introducing RIVO

RIVOTM - our collaborative trade finance platform is a centralized digital hub through which any trade finance instrument can be managed to enhance efficiency and optimize customer service. This web-based portal provides open API access to every trade participant for a completely streamlined and sustainable transaction process. For more information on RIVO please visit rivo.trade

Our Vision and Mission

We believe that Sustainable global trade promotes growth and improves people’s lives. The better the world trades, the better society is. Our Mission is to enable seamless sustainable trade for everyone by removing barriers and facilitating collaboration.

We are seeking a highly skilled IT System Administrator to join our global IT operations team. This role combines end-user support with on-site infrastructure management, supporting Surecomp’s environment..

Key Responsibilities

End User & IT Support

• Provide technical support for desktops, laptops, mobile devices, and enterprise applications
• Troubleshoot issues related to Windows/Linux OS, Office 365, network connectivity, VPN, and user access
• Support identity and access management via Okta (SSO, MFA)
• Handle user-related security incidents in coordination with SOC

On-site Infrastructure & Server Environment

• Maintain server cabinet / edge infrastructure
• Support VMware hosts, Juniper switches, and Checkpoint connectivity
• Perform hardware diagnostics and connectivity validation

Virtualization & Systems Administration

• Support VMware (monitoring, restart, troubleshooting)
• Administer Windows Server and basic Linux systems

Backup & Recovery

• Monitor backups using Commvault
• Perform restore tests
• Support data recovery drills and failover scenarios

Endpoint Security

• Respond to CrowdStrike alerts
• Execute containment actions and escalate when needed

Network Support

• Troubleshoot VLANs, switching, and firewall connectivity
• Coordinate changes with global teams

Global Operations & ITSM (JIRA)

• Work in a global follow-the-sun model
• Manage all work via JIRA tickets
• Maintain documentation and SLA tracking
• Participate in weekly global IT meetings
• Collaborating with global IT teams

Security Responsibilities

• Enforce MFA and Zero Trust principles
• Ensure audit logging
• Follow NIST / ISO 27001 best practices

Requirements

Knowledge and Experience

• Office 365, Active Directory, DNS, DHCP
• Windows Server 2012–2025
• Windows 11
• VMware
• Networking fundamentals

Advantageous technical skills

• Linux
• Commvault
• NetApp / NAS
• Checkpoint
• Okta (SSO, MFA)
• CrowdStrike

Skills

• Excellent communication skills in English and German
• Excellent customer service skills, positive attitude, and the ability to communicate well in a timely manner with employees at all levels
• Highly self-motivated and autodidact
• Attention to details and strong numeracy skills
• Strong organizational and time management skills
• Ability to prioritize tasks effectively
• Ability to work as part of a team and independently
• Strong work ethic, Proactive, Self-motivated and Results-driven