Job Title

The Business Process Expert (Professional Services)- all genders

Job Description

Your role

In this role, you contribute to shaping scalable and reliable services that support Philips’ healthcare technology solutions. Your work helps ensure high-quality delivery, operational excellence, and continuous improvement across complex, cross-functional environments—ultimately enabling better care for patients worldwide.

You will be responsible for

• Design and standardize end-to-end Professional Services processes to drive efficiency, quality, and scalability

• Translate business and customer requirements into fit-for-purpose capabilities across process, data, and systems

• Ensure alignment between process design and IT solutions through close collaboration with Product Owners and LPO/E

• Support deployment readiness, including change management, training, and go-live execution

• Monitor process performance and adoption, driving continuous improvement using data and best practices (e.g., Lean, Six Sigma)

• Contribute to knowledge sharing and capability building to sustain long-term process excellence and business continuity

You’re the right fit if you have

• Bachelor’s or Master’s degree in Business Administration, Operations, Engineering, or a related field.

• Business process management, continuous improvement, or project/change management within a service-oriented environment

• Strong skills in process design and modelling, data analysis, and working with IT systems and integrations

• Proven stakeholder management, communication, and collaboration skills with a proactive and structured mindset

• F luency in English (written and spoken)

• E xperience with Lean, Six Sigma, or Agile methodologies (preferred)

• F amiliarity with global service operations or Professional Services processes (preferred)

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How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .