Votre rôle

The person is assigned to specific clients. During the lifecycle of the contract, the individual is overall accountable for the Request to Cash activities for a client or a set of clients. This includes solution design in pre-sales, service creation during contract setup, and organic growth management.

Key Responsibilities

On small enterprise accounts, the Client Contract Manager can take the role of the post-sales leader and own the overall client governance and profitability.
A key objective is to optimize the efficiency of request to cash activities through continuous improvement and the use of standard company processes and functions, while meeting contractual obligations.

Votre profil

Knowledge and Abilities

Comprehensive knowledge of OBS products, processes & tools and the associated organizations
Solid organizational proficiency, effective coordination, communication, presentation, synthesis, and reporting skills
Client-focused with good interpersonal & negotiation skills
Teambuilder, experienced in working with different cultures and virtual matrix teams
Ability to innovate and find improved ways of doing things
Experience with process development and optimization
Good industrialization spirit
Good understanding of the telecoms and IT industries
Integrating project work with Knowledge Management concepts and principles
Good leadership skills and ability to work effectively in demanding situations
Good business and financial acumen
Proficient in written and spoken English
Sound knowledge of the MS Office suite

Education, Qualifications, and Certifications

Degree in business, science, or relevant area, or equivalent relevant experience with a demonstrable commitment to self-development
Agile Synergy Practitioner Certification
ITIL Foundation Certification
Optional: CMM/CMMI, PMP, PgMP, Prince2, MSP, Six Sigma certifications

Experience

Minimum of 5 years of client-facing experience in the telecom or IT industry
Experience in building client relationships at a strategic level
Experience managing geographically distributed teams
Proficiency in developing, documenting, and optimizing processes
Experience working in an international environment

Le plus de l'offre

Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
Professional development: training programs and upskilling/re-skilling opportunities
Career growth: Internal growth and mobility opportunities within Orange
Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
Reward programs: Employee Referral Program, Change Maker Awards

Entité

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

Contrat

CDI

Customer Contract Manager

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