As an experienced Service Technician, you will support our international customers in maintaining and further developing their systems. With your technical know-how, you ensure reliable system availability and provide professional, service-oriented support – with a clear focus on remote troubleshooting, communication, and documentation.

KEY RESPONSIBILITES

Customer service and technical support
- Professional, prompt, and comprehensive handling of international service requests
- Supporting our customers in maintaining and optimizing their systems
- Error analysis and troubleshooting on-site and remotely
- Performing system maintenance and upgrades
- Participating in the 24/7 service hotline on a team rotation basis
Reports, documentation & administration
- Preparing service and maintenance reports as well as performance records
- Assisting in preparing quotes for service work, maintenance, and spare parts concepts
Collaboration and communication
- Acting as the customer interface to 3rd level support
- Active exchange with Sales, Implementation, and R&D on improvements
- Open and respectful communication within the team, including participation in team meetings
- Supporting and onboarding new colleagues

YOUR PROFESSIONAL REQUIREMENTS

Completed technical education (e.g. Electrical Engineering, Automation, IT)
Several years of professional experience in technical service or a similar position
Basic programming knowledge (PLC, node-based, graphical user interfaces)
Strong knowledge of networks, fieldbus systems, and digital signal transmission
Good written and spoken German & English skills
Flexibility for short-term international assignments (usually only a few days)

YOUR PERSONAL REQUIREMENTS

Service-oriented and respectful communication with customers and within the team
Structured, thorough, and solution-oriented working style
Sense of responsibility, reliability, and ability to work in a team
Strong administrative skills as well as enthusiasm for documentation and supporting quotations
Willingness to learn new technologies and processes

OUR OFFER

Exciting international projects in an innovative environment
A collegial, motivated team with open communication
Training opportunities and targeted development in networks, remote support, and service tools
The chance to actively contribute to the further development of our service model
Birthday day off
The monthly gross salary is at least €3,500.00 and will be determined together with you according to your qualifications and experience.

We are looking forward to your application, including a CV photo!

Kraftwerk Living Technologies GmbH

attn. to Melanie Dickbauer

Maria-Theresia-Strasse 49 4600 Wels

+43 (0) 7242 69269-174

jobs@kraftwerk.at

SERVICE TECHNICIAN