Advocacy and Outreach Officer (SVC)(P3) - (2025/0452 (250609))

Organization: OPIC-Web, Digital Media and Public Info. Materials Section

Primary Location: Austria-Lower Austria-Seibersdorf-IAEA Laboratories in Seibersdorf

Job Posting: 2025-07-29, 7:37:18 AM

Closing Date: 2025-08-18, 4:59:00 PM

Duration in Months: 12

Contract Type: Fixed Term - Regular

Probation Period: 1 Year

Full Competitive Recruitment: Yes

This recruitment may be used to fill multiple vacancies of different contract modalities and funding types.

This selection exercise may be used to generate a roster of pre-approved candidates to address future staffing needs for similar functions in any of the Departments and Offices of the Organization.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.

Organizational Setting

The Director General's Office (DGO) provides leadership and coordination for all IAEA activities at the executive level for meeting Member States' needs, and achieving a one-house approach and a results-based management.

The Office of Public Information and Communication (OPIC) plays a vital role in advancing the IAEA’s mission by delivering objective, accurate, and timely information about the Agency and global nuclear developments. Through strategic communication efforts, OPIC fosters public understanding of the safe, secure, and peaceful uses of nuclear science and technology, as well as the IAEA’s global roles.

OPIC advises the Director General on media relations, organizes press briefings and interviews, develops digital platforms and campaigns, and coordinates communication activities across the Agency. It supports major IAEA events and conferences by managing media engagement, creative content production and ensures effective internal communication within the organization. The Office also manages the Agency’s Visitor Centre and related outreach activities to attract and engage visitors.

The Web, Digital Media and Public Information Materials Section, operating under OPIC, holds corporate responsibility for editorial oversight, content creation, digital media outreach and campaigns, and the development of information products. It manages the Agency’s platforms for both internal and external communication, as well as the Seibersdorf Visitor Centre (SVC). The Section plays a key role in enhancing the IAEA’s visibility and public engagement by producing high-quality web and social media content in multiple languages, including public information campaigns, graphic design, and outreach to educational institutions for guided tours of the SVC. Through strong corporate branding and compelling storytelling, it supports the Agency’s communication objectives and strengthens public awareness and understanding of the IAEA’s mission and activities.

Main Purpose

The Seibersdorf Visitors Centre (SVC) seeks to enhance public knowledge and understanding of the safe, secure and the peaceful use of nuclear science, technology and applications and of the IAEA’s work and role through guided tours and interactive exhibits.

The Advocacy and Outreach Officer is reporting directly to the Head of the Web, Digital Media and Public Information Materials Section and he/she ensures and contributes to increasing awareness of the work of the IAEA by conducting outreach to educational institutions and assisting with the SVC operations including the guided tours of the Seibersdorf Labs and the SVC exhibits for all visitors.

Role

The Advocacy and Outreach Officer will be based in the IAEA Laboratories in Seibersdorf and plays several key roles : 1) an outreach and advocacy coordinator, able to design and implement impactful outreach strategies, advocacy campaigns and communication plans 2) a specialist, analysing and advising on outreach, guided tours and advocacy communications. 3) a partnership builder, developing collaborative relationships with educational institutions and other strategic stakeholders 4) a technical lead providing guidance and coordination oversight to the Associate Public Information Officer (Tour Guide) aimed to ensure a smooth and positive tour experience.

Functions / Key Results Expected

Develop and implement advocacy and outreach strategies to attract educational institutions (with a focus to universities and high schools) in Austria and neighboring countries for group visits, including developing communication materials, conducting outreach activities

Develop and implement advocacy, social media and outreach campaigns to raise awareness of the SVC and raise its profile among global digital audiences

Produce engaging content on the SVC, including social media posts, stories, photos, short videos, multimedia content for dissemination on the IAEA website and social media channels. Work closely with OPIC colleagues to develop social media campaigns for target audiences

Monitor, analyse and report on outreach activities and digital campaigns to assess their performance and effectiveness, striving for continuous improvement

Support visibility efforts by coordinating the design and overseeing production of marketing materials customized to various audiences

- Ensure consistent branding and creative direction at the SVC - including the design, planning and conceptualizing of new content and products

- Oversee the production – including research, drafting, script writing, printing and distribution - of public information materials related to the SVC

Act as a primary point of contact for a wide range of stakeholders (VIPs, diplomats, educators, general visitors, UN system colleagues), providing information, addressing inquiries, and resolving complaints tactfully.

Coordinate and monitor daily tour operations, including scheduling tours and assigning duties for VIPs and special requests, ensuring smooth and professional visitor experiences

Supervise an effective team of tour guides on an ongoing basis in line with internal work procedures and rules, promoting internal and external collaboration, and efficiently and effectively manage related resources

Contribute to the overall quality assurance activities by collecting and analysing visitor feedback for continuous improvement and coordinating the necessary exhibit maintenance and content updates with relevant teams.

Competencies and Expertise

Core Competencies(Competency Framework)

Name

Definition

Communication

Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.

Achieving Results

Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.

Teamwork

Actively contributes to achieving team results. Supports team decisions.

Planning and Organizing

Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

Functional Competencies

Name

Definition

Client orientation

Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.

Judgement/decision making

Consults with supervisor/manager and takes decisions in full compliance with the Agency’s regulations and rules. Makes decisions reflecting best practice and professional theories and standards.

Partnership building

Identifies and builds partnerships. Develops and maintains long lasting partnerships to strengthen relationships. Delivers programmatic outputs and acquires resources in support of Agency goals.

Required Expertise

Function

Name

Expertise Description