IT First-Level-Support | Helpdesk Specialist (f/m/x)

Are you looking for exciting tasks in a design-oriented company that offers you stability and structure? Do you want to contribute your creativity and personality? Then you'll be a great fit for us!

The use of state-of-the-art technologies and with our expertise across all service phases according to HOAI and the use of state-of-the-art technologies, we create innovative and high-quality solutions. Our long-standing success and strong team spirit are based on an open culture and the knowledge and commitment of our employees.

Become part of our team as an IT First-Level-Support | Helpdesk Specialist (f/m/x) - we look forward to your application!

You can expect the following

• Support with all IT-related questions, particularly regarding Microsoft Office, PC hardware, multifunction devices/printers, mobile devices, and video conferencing systems
• Setting up and configuring PCs and mobile devices
• Remote support for analyzing and resolving errors and disruptions
• Maintenance and documentation of the knowledge database
• Support with the implementation of new IT solutions

You bring along

• Completed training in the IT field or comparable qualification
• Proficient in MS Windows and the Office suite
• First experience in IT support and error analysis
• Service-oriented and independent working style
• Ideally some practical experience in the field of 1st or 2nd level support
• Fluency in German, both spoken and written and basic language skills in English

We offer

• Development opportunities | Support for your personal and professional development
• Language courses | Financial support for German and English courses to support your career
• Vacation | 30 days annual leave (including a break between Christmas and New Year's)
• Deferred Compensation | Support for your financial security
• Coffee culture | Enjoy first-class coffee from our in-house CoffeeBar every day
• Work-life balance | Flexible, family-friendly working time models for a balanced lifestyle
• Events | Multi-Day Office Trip, regular FriYAY evenings for socializing and joint activities
• Location | Central office in Berlin (Alexanderplatz)