Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

We are looking for a people-driven leader to guide our IT Operations team. You'll lead around 10 IT professionals, from Interns to Seniors, across multiple countries, helping them grow in their careers while playing an active role in shaping Emma's IT direction globally.

What you will do:

• Team Leadership & Development: You will lead and mentor a team of IT Systems Engineers across our multi-site environment (Frankfurt, Lisbon, Mexico City, Manila), conducting regular 1:1s, driving performance, and building team capabilities. You will own the hiring and onboarding of new team members and foster a culture of ownership and continuous improvement.
• Office 365 & Azure Environment Management: You will oversee and manage our Identity Provider (Microsoft Entra), enforcing best practices on user and group management, access control policies, and governance. You will own the strategic direction of our cloud infrastructure (Office 365 & Microsoft Azure), ensuring security, scalability, and cost efficiency.
• Asset & Endpoint Management: You will own the end-to-end Device and Endpoint Management strategy, driving standardization of Windows and macOS deployment via Intune across all sites. You will oversee asset lifecycle management in collaboration with Procurement, setting processes your team executes against.
• Strategy & Cross-functional Collaboration: You will define and drive the IT Operations roadmap in alignment with business priorities, engaging stakeholders across departments on infrastructure improvements and automation initiatives. You will make and own architectural decisions, lead cross-team projects, and represent the IT Operations function in broader organizational planning.

Who we're looking for:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in a team lead or people management role within IT Operations.
• Strong hands-on background in Azure, Microsoft Entra, and Intune, you can both lead and do.
• Proven track record of driving technical projects end-to-end and delivering outcomes across cross-functional teams.
• Solid scripting and automation skills (PowerShell preferred); you set the standard your team codes to.
• Excellent communication skills, you can translate technical decisions for non-technical stakeholders and align diverse teams around a shared direction.
• Comfortable operating in a fast-paced, globally distributed environment with a high degree of autonomy.

What we offer:

• Maturing Scale-Up: We’re part of the 13–20% of start-ups that transition to scale-up. This is a rare stage where we refine systems without losing agility. It’s where start-up energy meets scalable impact - and where people can build the next version of Emma.
• Empowerment to Impact: Every Emmie owns part of our success with accountability. It’s about seeing it, owning it, doing it – something that is valued and measured in development.
• Growth & Learning Journey: We live by the 70/20/10 model – with 70% on the job, 20% from others, 10% structured training. We invest in your growth with trainings and coaching to get you to the top of your game.
• Emma-zing Community: We hire selectively which means working with smart, collaborative people who care deeply. It’s a community built by Emmies for Emmies.
• Next Level Global: With 60+ nationalities across 4 offices, global collaboration is part of our values. You’ll work across cultures, perspectives, and time zones.

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.