Your role at Dynatrace

We are searching for a IT Support Engineer to join our Corporate IT Technical Support function based in Graz. In this role, together with the IT Support team, you are the first point of contact for our employees (mostly Software Engineers) to enable their digital work life.

This role is a onsite role, applicants should be able to work full time from our Graz office.

You are the first contact person for our employees (mostly software engineers) to enable their digital work life at our location in Graz.
Take over the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests
Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies
Install and provide top-notch equipment (high-performance notebooks, Macbooks,...) for our modern workplaces
Understand and evaluate the needs of our employees and support IT training activities
Support local events and be responsible for digital collaboration tools and meeting room equipment
Coordinate external IT service providers
Identify potential for improvement and collaborate with distributed IT teams
Depending on your interests be part or lead several IT projects for continuous improvements

What will help you succeed

Completed IT education and ideally first practical experience
Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.)
Ability to troubleshoot and accurately diagnose IT-related issues
Fluent in English and German
Basic expertise in the infrastructure environment (network, etc.)
ITIL Foundation Certification is a plus

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation Data

We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is €52,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.

Discover more perks & benefits

Growth opportunities - find out how Dynatrace supports your career development and personal growth journey: https://careers.dynatrace.com/grow-with-us/career-development/

Flexible working - our flexible and trusting work environment fits your current life situation: https://careers.dynatrace.com/ways-of-work/

Relocation Support - discover how we can support you if you wish to join us at one of our global locations: https://careers.dynatrace.com/relocation/

IT Support Engineer

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