• CDI
• Temps plein
• Expérience : pas de préférence
• Bac, bac professionnel
• E-commerce, CRM, Call Center

Mission

At Center Parcs Europe, we believe in the power of togetherness and in creating meaningful moments for our guests and each other. We build spaces where people feel at home, breathe deeply, and reconnect with what matters most. That same spirit shapes our culture: collaborative, open, and full of growth opportunities. Whether in our parks or at our headquarters, we’re growing, becoming more digital, more authentic, and more sustainable – and we’re looking for people who want to grow with us – in a culture where your ideas count, your work matters, and no two days are the same.

Now, as we opened a new chapter with the launch of Center Parcs Nordborg Resort in Denmark, we’re expanding our presence in Scandinavia — and we’re looking for a communicative and service-minded Customer Service Agent (m/f/d) to support our Danish-speaking guests from our European Head Office in Cologne.

Your Daily Impact

• You advise our guests by maily over the phone, provide information about offers, and actively assist with bookings, changes, or inquiries
• You manage booking inquiries, answer pre-arrival questions, and provide information about our new Nordborg Resort and other parks
• You proactively identify sales opportunities to enhance their holiday experience
• You ensure the smooth handling of reservations, cancellations, and complaints—always with a solution-oriented approach
• You carefully maintain customer data in the reservation system and ensure that all information is up to date and accurate
• You support other teams with translations and proofreading for Danish content on our website and social media channels

Profil

Does This Sound Like You?

• You speak fluent Danish (written and spoken) and can communicate confidently in English or German
• You bring experience in customer service or other guest relations – ideally from a call center or hospitality environment
• You’re friendly, empathetic, and know how to turn challenges into positive guest experiences
• You enjoy working with people, take pleasure in identifying and seizing sales opportunities, and communicate fluently in Danish and either English or German
• You enjoy working independently, take ownership of your tasks, and stay calm even in busy moments
• You’re digitally savvy and comfortable working in booking systems and communication tools

Are you excited to join? Be part of our journey to bring our mission to life in Denmark. We look forward to receiving your application! Center Parcs is an employer that values and promotes diversity and inclusion. We encourage people to apply regardless of their origin, gender, sexual orientation, age, religion, or cultural background.

Compétences

Danish

customer sevice

communication