Job Description Summary

Medication safety & automation represents a strategic growth area for BD. The Product Specialist will be responsible to manage mainly 2nd and 3rd tier application support for our divers BD software and hardware product portfolio for hospital and pharmacy environments all over Europe.

The person will work closely with the implementation teams, R&D and Quality to ensure utmost customer satisfaction.

We are flexible! This position can be either full time or part time based on need and individual agreement

Job Description

We are the makers of possible!

BD is one of the largest global medical technology companies in the world. Advancing the world of healthTM is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Key Responsibilities

2nd and 3rd tier Application Support for our diverse Software and Hardware hospital and pharmacy product portfolio (Telephone/E-mail)
Software application trainings for customers remote and onsite within all regions in scope
Close collaboration cross-functional and cross-regional with project management, integration teams, implementation teams, R&D, Quality
Problem assessment and resolution
Bug analysis and documentation
Supporting during onboarding processes of new team members
Following medical device process requirement
Documentation and administrative tasks

About You

High customer and service orientation
Strong communication and de-escalation skills
Solution orientation and analytical skills
Creative and proactive mindset paired with team spirit
Solid IT and technical understanding
Ability to analyze and understand complex software application – workflow – hardware and integration requests
Stress resistant and resilient
Ability to travel up to 25% with Europe
Fluency in both German/English and Spanish is required

Desirable:

Pharmaceutical and/ or technical background
Experience within hospital environments
Experience with medical devices
Proficiency in one or more of the following languages is considered a strong asset : Dutch, Italian, Norwegian, or Swedish

Candidates with additional language skills will be prioritized, as this supports our diverse customer base across Europe.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

AUT Vienna - Handelskai

Additional Locations

Work Shift

Product Specialist (m/w/d) - VZ