Key Responsibilities:

Provide hands-on and remote support for hardware, software, and network issues for employees across Austrian and German sites. Occasional travel to nearby sites, all within a 20-minute distance from the main office.
Act as primary contact for procurement and vendor management: handle quotes, orders, inventory, and coordinate with suppliers.
Use Microsoft 365 to resolve part of the incidents and requests.
Manage Apple device fleet using Jamf Pro; ensure proper configuration and maintenance.
Manage Windows device fleet using Intune; ensure proper configuration and maintenance.
Use ServiceNow for ticketing, incident tracking, and knowledge base updates.
Execute basic infrastructure changes, working with infra and network teams based in Paris.
Apply ITIL best practices in Helpdesk operations.
Maintain documentation and templates for staff onboarding/offboarding and technical procedures.
Ensure curative and preventive maintenance of IT equipment (laptops, mobile phones, copiers, etc.).
Support rights management for devices and copiers.
Foster a positive, collaborative team environment, both on-site and remotely.

Qualifications

Education:

Degree in Computer Science, BTS, or equivalent (minimum +2/+3 years post-secondary).

Experience:

Proven experience in IT support, ideally in a multi-site or international context.
Solid knowledge of Apple technologies and M365/Intune.
Experience with ServiceNow and ITIL practices preferred.

Skills/Abilities:

Strong autonomy, reliability, and ability to communicate clearly (written and oral).
Excellent organizational skills, sense of priorities, and pragmatic problem-solving.
Empathy, team spirit, and adaptability.
Fluent English required; German is a plus.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
Schedule: A flexible, hybrid work schedule
Health Benefits: Company Doctor

Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
Schedule: A flexible, hybrid work schedule
Health Benefits: Company Doctor
Company merch and presents
Notebook (can also be used privately)
Good public transport connections w/ financial support

? Flexible working hours

Home Office
No dresscode / casual style
No All-In contract

? Team Events

Beautiful Mur in walking distance

? Accessibility

Bicycle parking
? Canteen with different meals and financial assistance
Nearby kebab
Fresh fruits

? Coffee, tea, water, ...

Electric charging station
Airport Graz nearby
? Multiculturality – Hanging out with colleagues from all around the world

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A minimum basic salary of EUR 3.175 gross per month for full-time employment applies to the advertised position with a willingness to pay depending on the actual qualifications.

Helpdesk Technician (m/w/d)